Our Terms and Conditions explain what you agree to when you book to stay at Thorny Bush and tell you what to expect from us; they are designed with fairness and safety in mind.
By Booking with us, you confirm that you and everyone in your party accept these Terms and Conditions and will comply with them.
*For guests booking through a third party, please read their terms and conditions. Cancellation and payment terms may differ.
PAYMENT
A 20% non-refundable booking deposit is required – paid when you make your booking.
Balance is to be paid 4 weeks before you arrive. A reminder will be sent via email with a payment link.
Bookings made less than 4 weeks in advance will be charged in full.
Bookings and payments can be made via the website. If you prefer, we can take your booking by email and payment can be made by bank transfer.
Payments can be made by Visa or Mastercard on our website. They are handled securely via Stripe, and we do not see your card details. If we need to issue a refund, we will do this via Stripe.
We reserve the right to cancel your reservation without refunding your deposit if we don’t receive the full balance on time.
There may be a rare occasion when we need to cancel a stay with little or no notice. Thorny Bush will not be liable for refunds or expenses that you
incur in the event we are prevented from fulfilling your booking due to circumstances out of our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, bad weather, natural disaster, epidemics, health risks or such similar events.
There are no additional charges for payments made by card.
CANCELLATIONS
If you cancel your stay, your deposit and any balance paid is transferable to alternative stay dates on condition that we can re-book your original dates. If we are unable to re-book the dates, then any monies paid, will be non-refundable. We recommend that you obtain travel insurance to cover you in this instance.
COVID POLICY
We hope the worst of Covid has past, but the risk still isn’t over even here, and we all have to do our bit to keep each other safe
Cancellations – we do not provide refunds if you must cancel due to Covid because travel insurance companies now have Covid cover policies
Travel Insurance – please make sure your travel insurance covers any cancellations due to Covid even if your trip takes place entirely within the UK
What we do – We ensure that every accommodation is thoroughly cleaned and aired between guests. We will strip the beds after you have checked out.
What we ask you to do –Please sort your rubbish and take it to the bins in the car park. We will charge you if we have to handle your rubbish, or sort the recycling.
Self-Isolation – Our accommodations are NOT suitable places for self-isolation.
If you or a member of your party develops symptoms – the government guidance is that you should check out and return home to self-isolate.
DO NOT COME IF YOU OR SOMEONE YOU LIVE WITH HAS SYMPTOMS.
DAMAGE DEPOSIT – £100
We have a refundable damage deposit in place. We accept little mishaps happen so will not charge for the odd glass or mug that is broken. Larger items will be chargeable, but we will discuss this with you in the event of anything being broken.
However, sorting other people’s rubbish is a major infection risk, and our Council will not remove the recycling if it contains no-recyclable items; this incurs time and money for us to do it safely. A £50 charge will be applied for not separating your general waste from your recycling.
If you are unsure what can and cannot be recycled, please refer to the information in the property or just ask us.
The damage deposit will be taken with your final payment 4 weeks before your arrival, and returned automatically after we have cleaned the property. We will always notify you if we have to take funds. We will only take funds if we have to handle your rubbish, or if there is significant damage to the accommodation, its contents.
GROUP BOOKINGS
Group bookings are to be made via email only – Please email thornybush@mail.com to discuss your requirements.
NO Stag or Hen parties.
Parking for one car is included in your booking in the designated car park.
ARRIVAL & DEPARTURE
You can check-in between 2.30pm and 8pm however if you are going to arrive late please let us know.
You will be greeted in the car park upon your arrival and shown to your accommodation. The keys will be in the door ready for you.
We ask you to check-out by 10.30am. Please remember to pay for any extras you may have had during your stay.
Please ensure that the kitchen area is clear of any washing up and left as you would expect to find it.
GENERAL
All accommodations are non-smoking / vaping..
No naked flames to be used inside the accommodation or on the decking areas.
Please be considerate to our other guests. Inappropriate behavour towards other guests may lead to you being asked to leave without any refund of your booking.
Please do not leave your children unattended in the field area. You are welcome to walk down to the orchard field and enjoy but we ask that you respect the area and take any rubbish away with you.
Please do not pick flowers or damage any trees.
No loud music to be played, however we do enjoy listening to a guitar!
We ask that you respect other guests and treat 10pm onwards as quiet time.
BBQ
There is a BBQ provided for guests staying at The Hive. It is to stay on the slabbed area and not be moved to the decking area.
Guests staying in The Annexe may use a disposable BBQ in there private garden area only.
DOGS
Dogs are welcome providing they are well behaved and friendly. We ask that you do not leave them alone in your accommodation and clear any dog mess promptly.
We accept up to 3 dogs in the accommodations but please note that all of the accommodations are bijou (compact!) .
We have thought about our dog policy and if your dog likes to sleep on the end of the bed with you then that is OK, we just ask that you put a blanket on top of the bed linen for them. The same applies for the sofa.
If you wish to wash/rinse your dog over with clean water, there is an outdoor tap on the side of the building opposite the polytunnel.
We also ask that you ensure they are up to date with their vaccines, worming and flea treatments.
If you are bringing a PUPPY this must be declared at the time of booking.
ACCIDENTAL DAMAGE
Please let us know straight away of anything gets damaged so we have the time to fix or replace it before our next guest arrives.
LOST KEYS
There is a charge of £25 in the event that the keys to your accommodation are lost.
LOST PROPERTY
Please check throughly before your departure however if any items are left behind we are more than happy to forward these on to you – postage is to be paid by the guest.
If lost items are not claimed within 2 months then they will be disposed of.
LIABILITY
We accept no liability for theft, loss or damage to your property during your stay at Thorny Bush. Please ensure all valuables are locked away, out of view in your cabin or car.
INSURANCE
Please make sure you have adequate travel insurance to cover your travel arrangements within the UK, and covering healthcare if you are visiting from overseas.
COMPLAINTS
If you have any complaints during your stay please let us know straight away so we can try and rectify your issues.